Contact
Get in touch.
A question about an order, a booking, or not sure where to start? Message the clinic or call us, and we'll point you in the right direction.
Ways to reach us
Choose what suits you.
Call the clinic.
07 4681 0496. Monday to Friday, 8:30 am to 6:00 pm. Saturday by appointment only. Closed on public holidays.
Email us.
info@tinarocheaesthetics.com.au. Best for orders, returns and product questions.
Visit the clinic.
42 Maryland Street, Stanthorpe QLD 4380. Please book ahead for treatments.
Send us a message.
Questions
Before you message.
Quick answers to the most common questions.
Are these products safe for sensitive skin?
Yes. Every product is clinically assessed, and many are formulated for reactive, sensitive or compromised skin barriers.
Do I need a prescription to buy from TRSA?
No prescription is needed for the skincare range. Some clinic treatments need a consultation first — this is noted on the treatment page.
How long before I see results?
Many clients notice a difference within 30 days of consistent use. Significant change usually takes around 90 days.
Do you offer Afterpay?
Yes — on all orders, with fortnightly payments and no extra fees.
What if a product doesn’t work for me?
We have a 30-day return policy, and we’ll help you find a better fit. Personalised Mixlab formulas are made just for you, so they can’t be returned for change of mind.
Questions
Before you message.
Quick answers to the most common questions.
How do I book a treatment?
Use the Book Now button to book online. For injectables, we start with a consultation, so we can assess your skin and your goals first.
Where is my order?
Orders are dispatched from Stanthorpe with tracking through Australia Post, and your tracking number is in your dispatch email. Delivery times are in our Shipping Policy, linked in the footer.
How do I return something?
Email us with your name and order number. You have 30 days to return most products, and our Refund & Returns Policy (linked in the footer) explains how it works.
What if I’ve had a skin reaction, or it’s urgent?
Stop using the product straight away and email us details and photos. If the reaction is severe, or you have swelling or difficulty breathing, seek medical attention immediately or call 000. We can't respond to emergencies by email or through the form.
Can I send health details through the form?
Please keep personal health details for your appointment. The contact form isn't a secure place to send them.